Here are the email exchanges.
To Whom It May Concern:
I recently sent in an album to be imprinted, that had been retired for some time. The album was from the scenic series and the color I had imprinted was Meadow. I have had over 10 albums imprinted and have been completely satisfied with the results. I was just online on the Persona web-site, preparing to have my 3 remaining albums from the scenic series (Canyon, Sand and Brook) imprinted and I am no longer able to locate these retired colors in the list of albums. Can you please let me know what I need to do to order to get these 3 remaining albums imprinted.
Thank you so much for your time.
I sure wish I would have known this was going to happen. There was nothing posted on the web-site regarding this decision to no longer accept these albums for imprinting. Had I known, I would have sent all of them in at the same time, or none of them at all. I'm sure this seems like some trivial little matter that I should just "get over", but I have ruined my album set by having one imprinted and am unable to imprint the remaining three. Is there any way possible, that I can get these 3 albums imprinted? I will sign a waiver or whatever it takes. If there is someone else I need to talk to regarding this matter, please let me know. I'm desperate.
I don't understand why an exception cannot be made? Isn't this MY risk to make? There was nothing posted on the web-site regarding this decision to no longer accept these albums. As I said before, if there had been a note regarding this decision on the web-site, I would have sent all 4 albums in at the same time, or not at all. It might be a good idea to send out mass emails to your return customers of these decisions so they can make informed ones regarding their albums. It's unfortunate and I cannot even express how sad this makes me. Not that it matters to anyone, but it brought tears to my eyes. All I guess I can say is that I'm sorry I ever started imprinting my albums since all of my completed albums are imprinted (11) and no one will make any exceptions to allow my remaining 3 to be imprinted. I will certainly let everyone I know of the risk they will be taking if they choose to start imprinting any of their albums.
It is not the album design I'm concerned about. I understand that the designs change and I use a different design each time I have an album imprinted anyway. I have been imprinting all of my albums and just started working on my son's albums because I have all of my daughter's albums imprinted. I sent in his 12x12 Meadow album (from the retired scenic series) in December and had it imprinted. My plan was to get the remaining albums in this series imprinted and now I am no longer allowed to do this. I was not made aware of this decision by any consultant, and it was not posted on the web-site. There are still retired 12x12 albums being accepted for imprinting, so I don't understand why the color of my albums would have anything to do with reconfiguring computer hardware?